What will you learn
- Spectrum of alternative dispute resolution (ADR)
- Understanding conflict, conflict styles and the cycle of conflict
- The facilitative style of mediation
- The mediation process: stages of mediation
- Preparing for clients and developing trust
- Active listening skills and reframing toxic language
- Managing threats to the process and power imbalances
- Creating options/building on agreement/BATNA
- Writing agreements
- The role of bias and culture in mediation
- Ethics in mediation and ethical dilemmas